Juan365 Terms and Conditions for Philippine Players

1. General Terms

These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("Member," "Player," or "You") and Juan365 ("the Platform," "We," or "Us"). By creating an account, accessing the Juan365 platform, or placing any bet or wager through Juan365, you acknowledge that you have read these Terms in their entirety and agree to be bound by them.

Juan365 operates as a licensed online gaming platform serving adult players in the Philippines. All services, games, promotional offers, and payment processes described on this platform are subject to these Terms, as well as any additional rules posted in specific game lobbies or promotion pages. In the event of a conflict between a specific promotion's terms and these General Terms, the more specific document takes precedence for matters relating to that promotion only.

These Terms are written in English, consistent with Juan365's platform language of en-PH. Philippine players should be aware that use of the platform is subject to applicable Philippine laws and regulations governing online gaming. Juan365 operates under its applicable gaming licence and maintains compliance with the regulatory framework under which it is authorised.

2. Eligibility

To register and maintain an active account with Juan365, you must meet all of the following eligibility criteria at all times:

• You must be at least 18 years of age. Juan365 does not permit minors to use the platform under any circumstances.
• You must be physically located in a jurisdiction where online gaming is not prohibited by law at the time of play.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of Juan365 or its affiliated gaming providers.
• You must not be subject to a self-exclusion order, whether placed through Juan365's own responsible gaming tools or through any other applicable gaming authority.
• You must have the legal capacity to enter into a binding agreement and to be held responsible for obligations under these Terms.

Juan365 reserves the right to verify eligibility at any time. Failure to meet any eligibility requirement — or providing false information in connection with eligibility — will result in account suspension, voiding of any bonus winnings, and return of original deposits to the verified source payment method.

Age verification is a mandatory step before any Juan365 withdrawal can be processed. Players are encouraged to complete verification shortly after registering to avoid delays when requesting payouts.

3. Account Rules

Each individual is permitted to hold one Juan365 account only. This applies regardless of device, payment method, name variation, or email address. Operating multiple accounts — including accounts belonging to different household members — is prohibited when done to circumvent bonus limitations or fair use policies.

When registering, you must provide accurate, current, and complete information. This includes your legal full name, date of birth, mobile number, and any other details requested during registration or subsequent verification. Juan365 does not accept fictitious information, and any account found to contain materially false registration details may be suspended without prior notice.

You are solely responsible for maintaining the security of your Juan365 login credentials. Do not share your password, one-time PIN, or account recovery details with any other person. Juan365 will never ask you to disclose your GCash OTP, Maya verification code, or any banking authentication credential through chat, email, or phone.

• Notify Juan365 immediately if you believe your account has been accessed without authorisation.
• Do not use public computers or unsecured networks to access your Juan365 account.
• Enable two-factor authentication if offered to add an additional security layer.
• Review your transaction history regularly and report any discrepancy promptly.

Juan365 reserves the right to close or suspend an account that has been inactive for an extended period, provided that advance notice is given to the registered email address or mobile number before any balance adjustment is applied.

4. Deposits

All Juan365 deposits are processed in Philippine pesos (PHP). The minimum and maximum deposit amounts for each payment method are displayed in the Juan365 cashier at the time of the transaction. These limits may vary by payment channel and are subject to change.

The following payment methods are currently accepted at Juan365:

• GCash — transfers to the Juan365 wallet number displayed in the cashier
• Maya — transfers via the Maya app using the receiving details shown
• GrabPay — where available in the cashier for eligible accounts
• Coins.ph — local wallet transfers following in-session instructions
• InstaPay — real-time interbank transfers via BDO, BPI, UnionBank, and other participating banks
• PESONet — scheduled bank transfers subject to banking day cut-off times
• Visa / Mastercard — Philippine-issued bank cards with card authentication

Deposits must originate from a payment account registered in your own name. Third-party deposits — where the sending account name does not match the Juan365 account holder name — may be rejected or held for additional verification. Juan365 is not responsible for delays caused by third-party payment providers, banking maintenance windows, or network outages.

5. Withdrawals

Withdrawal requests at Juan365 are processed in Philippine pesos to the verified payment method on your account. The available withdrawal channels, minimum and maximum amounts, and estimated processing timelines are displayed in the cashier at the time of your request.

Before a withdrawal can be processed, your Juan365 account must have completed identity verification. This typically involves confirming your full name, date of birth, and a valid Philippine government-issued identification document. Juan365 may also request confirmation of the payment method being used for withdrawal.

Key withdrawal conditions at Juan365 include:

• Withdrawals can only be sent to a payment channel registered under your own verified name.
• Any active bonus wagering requirement must be completed before the associated funds become withdrawable.
• Juan365 may request supporting documentation for withdrawals above specified thresholds as part of standard financial security checks.
• Processing times are subject to the payment provider's own schedule — InstaPay tends to be faster than PESONet, and bank transfer availability may be affected by Philippine banking holidays.
• Submitting multiple duplicate withdrawal requests will not accelerate processing and may result in additional verification steps.

Juan365 is not liable for delays caused by a member providing incorrect payment details. If a withdrawal is rejected by the receiving provider due to incorrect account information, the funds will be returned to your Juan365 balance and you will be notified to submit a corrected request.

6. Bonuses and Promotions

Juan365 offers a range of promotional bonuses for Philippine players, including welcome deposit match bonuses, weekly free spin offers on JILI slots, NBA cashback promotions, and Sabong rebate programs. Each promotion is governed by its own specific terms, which are displayed on the relevant promotion page before you accept the offer.

General bonus conditions that apply across all Juan365 promotions unless otherwise stated:

• All bonuses are subject to wagering requirements before the bonus amount or associated winnings become withdrawable. The applicable multiplier is displayed on each promotion page.
• Free spins carry a per-spin fixed value and their winnings are subject to a separate wagering requirement unless the promotion states otherwise.
• Bonuses are non-transferable between accounts and cannot be exchanged for cash without meeting wagering conditions.
• Juan365 reserves the right to modify, suspend, or cancel any promotion with reasonable notice. Players who have already activated a promotion will be notified of material changes that affect their ability to complete existing wagering requirements.
• Only one welcome bonus may be claimed per player, per household, and per device.
• Bonus abuse — including but not limited to matched betting using bonuses, creating multiple accounts to claim offers, or coordinating with other accounts — will result in bonus forfeiture and possible account suspension.

Juan365 designs bonus terms to be fair and achievable. If you have a question about whether a specific wagering requirement applies to a game or bet type, contact the support team before placing the bet. Clarifying upfront saves potential frustration later.

7. Gameplay Rules

All games offered on the Juan365 platform — including Live Baccarat, JILI Slots, Jackpot Slots, Sabong, and NBA Betting — operate under the rules published by the respective game provider or sportsbook engine. Juan365 presents those rules transparently within each game lobby and betting section.

Key gameplay rules applicable across the Juan365 platform include:

• Game results are determined by certified Random Number Generators (RNG) for slot and casino games, and by live event results for sports betting and Sabong. Juan365 does not influence any individual game outcome after a round begins.
• A bet that has been confirmed is considered final. Juan365 does not cancel, reverse, or modify settled bets except in cases of provable technical error that affected the outcome.
• If a technical fault or disconnection occurs during a live game round, the round result will be resolved based on the game server's recorded state at the time of disconnection, not the player's visible state on their screen.
• NBA betting odds are subject to change up until the relevant market is suspended or closed. The odds at the time a bet is confirmed are the odds that apply to that bet.
• Sabong results are determined by the certified live event outcome and are final once settled by the Juan365 Sabong system.

If you believe an error has occurred in the settlement of a game or bet, please contact Juan365 support within 72 hours of the event with the transaction reference, amount, and a description of the issue. Juan365 will investigate and provide a response within a reasonable timeframe.

8. Fair Use Policy

Juan365 is committed to providing a fair gaming environment for all Philippine players. Behaviour that compromises the integrity of the platform, gives one account an unfair advantage over others, or exploits technical vulnerabilities is strictly prohibited.

Prohibited activities include:

• Using automated software, bots, scripts, or any non-human mechanism to play games, place bets, or interact with Juan365
• Collusion with other accounts to manipulate game outcomes or exploit bonus terms
• Systematic exploitation of software errors, glitches, or display bugs for financial gain
• Engaging in arbitrage or matched betting strategies using Juan365 bonuses
• Attempting to launder funds through the Juan365 platform
• Using VPN, proxy, or other IP-masking technology to circumvent access restrictions or bonus eligibility rules

Where Juan365 identifies a Fair Use violation, the platform reserves the right to void winnings derived from the prohibited activity, close the associated account or accounts, and retain any deposits where required by applicable law or regulatory guidance.

9. Responsible Gaming

Juan365 is committed to providing a safe and responsible gaming environment. The platform includes a suite of tools designed to help players stay in control of their gaming activity. These include deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion.

Juan365 prohibits gaming by persons under 18 years of age. The platform actively monitors for indicators of problem gambling and may proactively reach out to members whose account activity patterns suggest elevated risk.

All responsible gaming tools available at Juan365 are accessible from your account settings page without requiring a support request. If you need immediate self-exclusion, this can be activated with immediate effect. For additional guidance on responsible gaming and Philippine support resources, please visit our dedicated Responsible Gaming page.

Juan365 treats responsible gaming as a core operational commitment, not a secondary concern. No promotional incentive will override a responsible gaming request from a member.

10. Privacy and Data

Juan365 collects, stores, and processes personal data in accordance with its Privacy Policy. The Privacy Policy, which is available on this platform, forms part of these Terms and Conditions by reference.

By registering at Juan365, you consent to the collection and processing of your personal information for the following purposes: account administration, identity verification, payment processing, responsible gaming monitoring, fraud prevention, and regulatory compliance. Juan365 does not sell your personal information to third parties for marketing purposes.

Juan365 uses secure, encrypted connections for all data transmission. Account credentials, payment details, and personal identification documents are stored with industry-standard security protocols. Employees with access to sensitive player data are subject to confidentiality obligations.

11. Limitation of Liability

Juan365 provides its platform on an "as available" basis. While every effort is made to ensure consistent uptime, Juan365 does not guarantee that the platform will be available at all times without interruption. Scheduled and emergency maintenance windows may affect access.

To the maximum extent permitted by applicable Philippine law, Juan365's total liability to any member arising from use of the platform — whether in contract, tort, or otherwise — is limited to the total amount deposited by that member in the 30 days preceding the event giving rise to the claim.

Juan365 is not liable for:

• Loss of profits, winnings, or opportunity arising from platform downtime or connectivity issues on the player's end
• Delays in payment processing caused by third-party payment providers including GCash, Maya, or Philippine banks
• Errors caused by the player providing incorrect payment or account information
• Losses caused by unauthorised access to a player's account where the player failed to maintain reasonable credential security

Nothing in these Terms limits Juan365's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under Philippine law.

12. Amendments to These Terms

Juan365 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, Juan365 will publish the updated Terms on this page with a revised "Last Updated" date. For significant changes, Juan365 will provide additional notice via your registered email or mobile number where reasonably practicable.

It is your responsibility to review these Terms periodically. Continued use of the Juan365 platform following the posting of updated Terms constitutes your acceptance of the amended version. If you do not agree to any updated Terms, you must close your account before the changes take effect.

13. Contact Juan365

If you have questions about these Terms and Conditions, your Juan365 account, a payment, or a game outcome, our support team is available 24 hours a day, seven days a week. The Juan365 support team is staffed by people familiar with Philippine gaming culture and the local payment landscape — so whether your question is about GCash processing times, a Sabong result, or a JILI bonus round, you'll get a relevant answer.

You can reach Juan365 through the following channels:

• Email: support@juan365.my
• Live Chat: Available within your Juan365 account dashboard
• FAQ: Visit the Juan365 FAQ page for quick answers to the most common questions